Refund & Cancellation Policy

This policy covers refunds and cancellations for digital services and subscriptions across quabe products (including Velvett and Qonnect).

Cancellation before payment completes

If a payment fails, is cancelled mid-way, or is not completed, no amount is deducted, or any amount deducted is auto-reversed by the payment gateway within its standard timeline (typically 5–7 business days, depending on your bank).

Refunds after a successful payment

Eligibility for a refund after a successful transaction depends on the service type:

• One-time digital services & bookings — refundable within 7 calendar days of payment if the digital service was not delivered as described, or has a verifiable technical defect that cannot be resolved.
• SaaS Subscriptions — you can cancel future recurring billing at any time from within the respective product settings. Subscriptions already billed for the active cycle are non-refundable once activated, except where mandated by applicable law.

How to request a refund

Email support@quabe.in with your transaction reference (order ID/receipt) and the reason for your request. Refund requests are typically reviewed and acknowledged within 2 business days.

Refund timeline

Approved refunds are issued directly to the original payment method (Bank account, Credit/Debit card, or UPI ID). It typically reflects within 5–7 business days after initiation.

Contact

For any billing inquiries, contact us at support@quabe.in.